Customer Service Representative Careers in the Oil Heat and HVAC Industry

Are you a people person? Do you have a knack for communication and a flair for creative problem solving? Consider a career in the oil heat and HVAC industry as a customer service representative (CSR). CSRs interact with and handle customer responsibilities and provide support to office staff and service managers for internal operations. Learn more about this career opportunity within the oil heat and HVAC industry.

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Learn More about Oil Heat and HVAC Customer Service Representative Careers in Northeastern Pennsylvania

Who Oil Heat and HVAC CSRs Are

Oil heat and HVAC CSRs are patient and polite with strong listening and speaking skills since they interact with many different people. A CSR communicates efficiently and effectively as possible, analyzes situations, investigates problems, and determines solutions while creating and maintaining positive relationships.

What Oil Heat and HVAC CSRs Do

Oil heat and HVAC CSRs are the faces of the company. They work directly with customers on a variety of projects, listen and respond to customers’ needs and concerns, take orders, determine charges, and oversee delivery and service billing or payments, schedule equipment service appointments, set up new accounts, research answers and solutions as needed; and just about anything else a customer needs! Additionally, CSRs work closely with service managers and are often involved in the delivery dispatch process.

Where Oil Heat and HVAC CSRs Work

CSRs work in the office of the oil heat and HVAC company. Depending on a company’s needs, CSRs interact with customers, in person or by phone, while working alongside other office staff, service technicians, and delivery drivers.

When Oil Heat and HVAC CSRs Work

Hours vary based on the company’s business hours, however, oil heat and HVAC CSRs typically work an 8:00 a.m. to 5:00 p.m. schedule or similar hours.

Why You Should Consider a Career as an Oil Heat and HVAC CSR in Northeastern Pennsylvania

Become an oil heat and HVAC CSR to pursue a fulfilling career that offers the opportunity to work with people, problem solve, and grow within the company. The best part? Every day as an oil heat and HVAC customer service representative is different!


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